A NEW CAREER IN A YEAR
Information Technology Support
This training is designed to produce problem solvers who support today’s technologies from security to networking to cloud computing. Prepare to sit for the ONLY industry recognized credential for establishing a career in the field of Information Technology, the COMP TIA A+ EXAM.
The ITS training prepares you for competencies in the following areas: Computer Hardware and Components, PC Customization and Configuration, Networking, Mobile Devices, Operating Systems, Security and Microsoft Windows and Much MORE.
Information Technology Support
Possible Career Paths
Help Desk Technician
Computer User Support Specialist
Computer Network Support Specialist
Field Service Technician
Associate Network Engineer
Desktop Support Specialist
Help Desk Technician
System Support Technician
Competency 1 – Computer Hardware and Components. Students will develop an understanding of all Desktop and Laptop and the core components and its purpose. Become familiar with the CompTIA certification.
Competency 2 – PC Customization and Configuration. Students will install the appropriate components for a custom PC configuration, to meet customer specifications or needs and configure and install both peripheral and network printers
Competency 3 - Introduction to Network Topologies. Students will understand the Networking and the various topology concepts. Understanding Ethernet LAN, wireless networking and develop a framework and how data packets move through a network
Competency 4 - Small Office Home Office Networking. Students will Identify and describe common networking components used to create a small office - home office (SOHO) network. Become familiar with VoIP, DHCP, NAT, Firewall and DMZ Concepts, and configure a small virtual network.
Competency 5 - Mobile Device Support. Students will identify components unique to mobile devices such as tablets, phablets, and smartphones and recognize common issues associated with component or configuration failures. Become familiar with accessories and ports of various mobile devices.
Competency 6 – Microsoft Windows. Students install various Windows Operating Systems and will become familiar with key features made available through Windows 10/11.
Competency 7 – OS Administration. Students will demonstrate the ability to open and work with the Windows command line interface (Command Prompt) to create, manage, and remove folders and file from data storage and partitions. Configure BitLocker to secure data on a Windows OS computer, and work with Windows Memory Diagnostic to evaluate and optimize Windows OS computer performance.
Competency 8 – Linux and Mac OS. This competency demonstrates how to identify common features and functionality of the Mac OS and Linux operating systems and how to become familiar with user privileges and user accounts and passwords
Competency 9 – Introduction to Cloud Computing. Students will become familiar with key concepts associated with cloud computing and will define basic cloud computing terminology and distinguish between Type 1 and Type 2 hypervisors.
Competency 10 – OS Troubleshooting. Students will become familiar with common security threats and vulnerabilities and compare and contrast common prevention methods using basic Windows OS security settings
Competency 11- Customer Service. Students will learn best practices in customer service and communication strategies for the IT support role.
Competency 12 – Job Preparedness. Students will learn and understand the job search process and practice the procedures for applying for a job including identifying skills and personal qualities, filling out applications and preparing a resume. Use multiple sources of information for finding employment opportunities and demonstrate interviewing skills and professional dress and demeanor. Students will prepare career portfolios to use when looking for jobs.
Employment of computer and information systems managers is projected to grow 16 percent from 2021 to 2031, much faster than the average for all occupations.
About 48,500 openings for computer and information systems managers are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire. (Board of Labor and Statistics, 2021)
- Help Desk Technician (Average pay $48,006 per year*)
- Computer User Support Specialist (Average pay $40-59K per year*)
- Computer Network Support Specialist (Average pay $60-79K per year*)
- Field Service Technician (Average pay $54.429 per year*)
- Associate Network Engineer (Average pay $57,049 per year*)
- Desktop Support Specialist (Up to $28 per hour*)
- Help Desk Technician (Average pay $51,065 per year*)
- System Support Technician (Average pay $48,530 per year*)
*Bureau of Labor Statistics Average Salary. This does not guarantee a salary, but represents the national average
In partnership with Bluegrass Career Services, students in every program receive career readiness training during their time with the college. Services include:
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